Cisco Cisco Unified Customer Voice Portal 11.0(1)
•
It is easy to mistype a variable's name or enter the variable twice. To help ensure success,
click Add after you enter each variable and visually verify its proper entry.
click Add after you enter each variable and visually verify its proper entry.
•
There is a limited amount of space for ECC variables. If the length (in the table below) is
specified as required, enter the Maximum length value exactly as provided in the reference
table. Otherwise, enter the recommended value, unless there is a specific reason to enter a
larger value.
specified as required, enter the Maximum length value exactly as provided in the reference
table. Otherwise, enter the recommended value, unless there is a specific reason to enter a
larger value.
•
Press Save and then Close once you have defined all the variables.
Step 8
In the Expanded Call Variable List window, click Retrieve to display the currently defined
variables.
variables.
Step 9
If you have not previously added ECC variable, click Add to display user in the Attributes tab,
otherwise, scroll down to the last user variable you have defined (or to the entry user) and click
Add to activate the Attributes tab.
otherwise, scroll down to the last user variable you have defined (or to the entry user) and click
Add to activate the Attributes tab.
Step 10
Enter the name of the variable and define its fields according to the information in the ECC
table.
table.
Example: For the first variable, enter its name, user.media.id, the required length of 32,
optionally, enter a description, select Enabled, and click Add at the bottom left. Examine the
variable name added to the list of variable and be sure it is exactly the same as in the table.
optionally, enter a description, select Enabled, and click Add at the bottom left. Examine the
variable name added to the list of variable and be sure it is exactly the same as in the table.
Step 11
After you enter the last variable, click Save.
Note: If you receive the error message Failed to update the database. The enterprise name that
was entered is already in use, look for a duplicate entry, select the duplicate and click Delete.
Then try saving the list. It is also possible to end up with two items labeled user with no additional
entry. If so, delete them and try again to save the variables.
was entered is already in use, look for a duplicate entry, select the duplicate and click Delete.
Then try saving the list. It is also possible to end up with two items labeled user with no additional
entry. If so, delete them and try again to save the variables.
Step 12
Close the Expanded Call Variable List window.
Note:
• To simplify the table below, we assume that you check Enabled for each variable but do not
check persistent.
• If a variable is an array, it will have both a length value and a maximum array size value.
Description (Optional)
Array
Length
Name
A random number identifying a call to the ICM Service.
no
Required: 36
user.media.id
Currency type.
no
Required: 6
user.microapp.
currency
Error status code returned from Unified CVP to Unified ICME
when the Run Script Result is False.
when the Run Script Result is False.
no
Required: 2
user.microapp.
error_code
Combination of language and country which defines the grammar
and prompt set to use.
and prompt set to use.
no
Required: 5
user.microapp.
locale
Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)
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Chapter 9: Comprehensive Call Flow Model Exercise
Section C: Install a Peripheral Gateway Between CVP and ICM