Cisco Cisco Unified Customer Voice Portal 11.0(1)
Root of the URL for all media files and external grammar files
used in the script.
used in the script.
no
Max Length:
210 chars
210 chars
user.microapp.
media_server
HTTP specified as: "http://<servername>"
Recommended:
30
30
HTTPS specified as: "https://<servername>"
Default storage area for data for Play Data micro-applications.
no
40 characters
user.microapp.
play_data
Directory for all systems media files, such as individual digits,
months, default error messages, and so forth.
months, default error messages, and so forth.
no
10 chars
user.microapp.
sys_media_lib
Directory for all application-specific media files and grammar
files.
files.
no
Max Length:
210 chars
210 chars
user.microapp.
app_media_lib
Can be ".." which bypasses the user.microapp.app_media_lib and
user.microapp.locale ECC variables when writing a URL path.
Example:
user.microapp.locale ECC variables when writing a URL path.
Example:
Recommended:
10 chars
10 chars
user.microapp.app_media_lib set to ".." then
http://server/locale/../hello.wav becomes
http://server/hello.wav
Specifies the ASR choices that a caller can input for the Get
Speech micro-application. Each option in the list of choices is
delimited by a forward slash (/).
Speech micro-application. Each option in the list of choices is
delimited by a forward slash (/).
no
Max Length:
210 chars
210 chars
Recommended:
40 chars
40 chars
user.microapp.
grammar_choices
If text is placed in this variable that is longer than the variable is
configured to handle, only the first 210 characters are sent.
configured to handle, only the first 210 characters are sent.
Specifies the text for inline Text To Speech (TTS).
no
Max Length:
210 chars
210 chars
user.microapp.
inline_tts
If text is placed in this variable that is longer than the variable is
configured to handle, only the first 210 characters are sent.
configured to handle, only the first 210 characters are sent.
Recommended:
40 chars
40 chars
Specifies the type of input that is allowed. Valid contents are: D
(DTMF) and B (Both DTMF and Voice). B is the default.
(DTMF) and B (Both DTMF and Voice). B is the default.
no
Required: 1
char
char
user.microapp.
input_type
If you are not using an ASR, set this variable to D. If you are
using an ASR, you can set this variable to either D or B.
using an ASR, you can set this variable to either D or B.
Note: With input_type set to B (both), either DTMF or speech
will be accepted, but not mixed mode input. Once you begin
entering with one mode, input using the other mode is ignored
and has no effect.
will be accepted, but not mixed mode input. Once you begin
entering with one mode, input using the other mode is ignored
and has no effect.
Storage area for an ASR input that is collected from Get Speech.
no
Max Length:
210 chars
210 chars
user.microapp.
caller_input
Note: Get Speech results will be written to the ECC variable.
Results from Get Digits or Menu micro-applications will be
written to the CED.
Results from Get Digits or Menu micro-applications will be
written to the CED.
Recommended:
40 chars
40 chars
Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)
130
Chapter 9: Comprehensive Call Flow Model Exercise
Section C: Install a Peripheral Gateway Between CVP and ICM