Cisco Cisco Customer Voice Portal 8.0(1)

Refer to the 

(http://www.cisco.com/en/US/products/sw/custcosw/ps1006/products_user_guide_list.html)

for information on categories of reporting data that can be purged and the default number of

days to retain data before purging.

Nightly Purge and Midday Purge

When you schedule a purge from the Operations Console, two jobs are scheduled on the reporting

server - the nightly purge and the midday purge:

•

The nightly purge job runs at the time (hour and minute) that you define in the Operations

Console. The nightly purge performs a purge if necessary (as required by a data retention

value, or for an emergency purge—see below), in addition to other tasks like updating the

database statistics.

If a purge is required and performed, the statistics are updated after the purge.

In addition, on Sundays, the nightly purge also copies the Informix log file to a backup folder,

creates a new log file and deletes the old.

The nightly purge should be scheduled after midnight.

•

The midday purge is automatically scheduled to run 12 hours from the nightly purge. So,

for example, if you schedule a purge at 2 A.M., then the nightly purge is run at 2 A.M. and

the midday purge at 2 P.M.

Midday purge also serves as a backup for the nightly purge. If the nightly purge fails to

allocate new fragments for new data, this will be taken care of by the midday purge. A midday

purge is not system intensive in the same way that the nightly purge is.

In the event that data volume spikes during the day and an emergency purge is required, it

will be handled at midday.

Emergency Purge

If the number of days of data that you chose to retain cannot be contained within the database,

then the database will 'emergency' purge old data to create space for new data. Emergency purge

is, therefore, a critical safety mechanism for Unified CVP.

If used space has grown past the system's high water mark, the user will be notified by an SNMP

trap message and data will be purged. The SNMP notification will alert the user to the loss of

data and request that they shrink their 'retention days' data settings.

Users should reduce the number of actual days of data retained until emergency purge is no

longer required. Additionally, users can reduce the data generated by means of data filters (for

VXML Server application detail data filtering.

Reporting Guide for Cisco Unified Customer Voice Portal Release 8.0(1)