Cisco Cisco Customer Voice Portal 8.0(1)

If Unified CVP backup scheduling is turned on, the backup frequency is once per day. Backups

should be scheduled to run no sooner than 3 hours after the scheduled purge job.

Additionally, users can run a backup on demand—as long as another backup, or a purge, is not

already running. All database backups are performed and stored on the local machine. Due to

space limitations, a maximum of two backups and a minimum of one backup will be available

at any time on the local machine. Having two files is critical. If the system were to fail while

writing a backup, and the failure was such that a restore is necessary, the older backup file would

be required for restore.

It is a best practice to:

•

Keep a given backup for at least two weeks.

•

Check the integrity of the backup periodically.

•

Run a backup before an upgrade.

Unified CVP uses the Informix backup utility ontape (for both backup and restore).

Unified CVP names backup files as follows. When a new backup launches—either scheduled,

or on demand from the Operations Console—the new file is named 

.

The Unified CVP backup script copies the previous 

 backup file and

renames it to 

. This always leaves two backup files on the local

system and makes it easy for Unified CVP administrators to script copy jobs to move the files.

The backup script ensures that two backups cannot be launched at the same time.

The backup script also ensures that a backup cannot be launched if a purge is underway,

and vice versa.

Storing a backup on the local machine does not protect against failure of that machine or loss

of a site. Cisco Systems strongly recommends that customers manually or automatically create

a job to copy the 

 file to a separate machine, preferably at a separate

location. Again, the user is responsible for managing backup data.

Only the 

 file can be copied. The 

fi

le cannot be copied. Attempting to copy the 

 file will lock the file

and prevent another backup from running.

In Cisco Unified CVP, there is a supported script to perform a database restore.

There are two reasons why you would want to restore a backup image. The first would be in

the event that older data on a backup image needs to be recovered. The second reason would

be the case of a machine that has been rebuilt after a hardware failure, where you would want

to recover as much data as possible.

Reporting Guide for Cisco Unified Customer Voice Portal Release 8.0(1)