Cisco Cisco Customer Voice Portal 8.0(1)

Although it is possible to restore a backup image from one reporting server to another,

such a restoration is not supported with the CVP restore process.

The restore process in CVP is as follows:

•

Step 1: Stop the CallServer process (Reporting Server).

•

Step 2: Execute the script: 

•

Step 3: Restart the CallServer process.

For information on configuring backups, see the 

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1006/

products_user_guide_list.html).

Database Compression

In previous releases, selecting Medium for your Unified CVP database deployment (50 GB

database size) required you to use a MCS 7845 H1/H2 with four 146.8 GB 15K SCSI discs for

database storage at RAID level 10. The minimum free disk space requirement for a medium-size

(50 GB) database was 250 GB.

Selecting Large for your CVP database (100 GB database size) deployment required you to

use an MCS 7845 H2 with six 146.8 GB SAS discs at RAID level 10. The minimum free disk

space requirement for a large-size database (100 GB) was 375 GB.

The rationale for using such large disc space was that in previous releases, the Unified CVP

reporting server stored one live and two backup copies of the CVP Informix database on disc.

You were responsible for moving/compressing these backups. If the backup database size was

not managed, the potential existed for lost data due to the nightly purge process set up during

reporting server configuration.

CVP 8.0(1) uses the gzip compression package (installed with the reporting server) to compress

database backups. No other compression packages are supported. As the database is backed up,

the data is streamed from the backup utility though gzip, resulting in a smaller backup file. All

database backup files are compressed and stored on the reporting server in the cvp_db_backup

folder.

Database backups can be scheduled or invoked on demand through the Unified CVP OAMP.

Database compression uses system resources during the compression time. As a result,

the reporting server might not be able to process high volume call data and to perform heavy

database operations while the database backup and compression are taking place . Perform the

backup and compression during off peak hours to minimize the impact to performance. Avoid

Reporting Guide for Cisco Unified Customer Voice Portal Release 8.0(1)