Cisco Cisco Agent Desktop 8.5 Guida All'Installazione
Cisco CAD Installation Guide 7.0
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31-Mar-06
where <pathname> is the folder where the backup files are to be saved, and
<LCC ID> is the name of the logical contact center.
<LCC ID> is the name of the logical contact center.
The syntax includes the following switches:
4. Uninstall the older CAD version.
5. Install CAD 7.0. When CAD Configuration Setup runs, on the Restore
Backup Data window, click Yes and browse to the location of the backup
folder.
folder.
When you save your Configuration Setup settings, the configuration data is
imported to CAD 7.0.
imported to CAD 7.0.
6. To restore recordings, run CDBRTool and specify the location of the folder
where you saved the backed-up recordings.
DABackupTool Utility
The DABackupTool utility is used only when backing up CAD 4.6 configuration data.
It is not used with newer versions of CAD.
It is not used with newer versions of CAD.
NOTE: You must obtain the most recent version of DABackupTool
from the Cisco Software Center Downloads page for Cisco Agent
Desktop. The version on your CAD 4.6 installation CDs is no longer
valid.
from the Cisco Software Center Downloads page for Cisco Agent
Desktop. The version on your CAD 4.6 installation CDs is no longer
valid.
DABackupTool preserves the following settings:
Table 1.
CDBRTool switches
Switch
Description
/B
Back up configuration data. You must use this in
conjunction with one of the switches that specify the
type of data to back up: /C, /D, /L, or /A.
conjunction with one of the switches that specify the
type of data to back up: /C, /D, /L, or /A.
/R
Restore configuration data. Use this to restore data if
the old LCC and the new LCC have the same name.
You must include the LCC ID in the command line.
the old LCC and the new LCC have the same name.
You must include the LCC ID in the command line.
/C
Company data (all). This backs up all data in LDAP:
company data and LCC data.
company data and LCC data.
/L
Specific LCC. This backs up data in a specific logical
contact center. You must include the LCC ID in the
command line.
contact center. You must include the LCC ID in the
command line.
/A
Audio files. This backs up existing recordings.
/P
Merge data with the current Directory Services.