Cisco Cisco Agent Desktop 9.0 Guida All'Installazione
Cisco CAD Installation Guide
12
March 25, 2013
CAD-BE
that are not listed here are in all three feature levels.
IP Phone Agent
Features that are not listed here are in all three feature levels.
Table 2.
CAD-BE features
Feature
Standard
Enhanced
Premium
Agent-initiated call recording
●
●
Cisco IP Communicator support
●
●
●
Cisco Unified Mobile Agent support
●
●
●
Enterprise data thresholds
●
●
Event-triggered work flows
●
●
HTTP Get action
●
●
Integrated browser
●
●
Reason codes
●
●
●
Task buttons
●
●
Wrapup data
●
●
●
Table 3.
IP Phone Agent features
Feature
Standard
Enhanced
Premium
Agent-initiated recording
●
●
Enterprise data
●
●
●
Reason codes
●
●
●
Skill group data
●
●
●
Wrap-up data
●
●
●