Cisco Cisco Agent Desktop 8.5 Guida All'Installazione
Upgrading From a Previous Version
August 8, 2012
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Hot fixes can be identified by their listing in the Add/Remove Programs utility in
Windows Control Panel. The listing follows the format:
Windows Control Panel. The listing follows the format:
■
Hot Fix [number] for: [installed CAD bundle(s)]
■
Desktop SR [number]
For instance,
■
Hot Fix 01 for: Servers, Admin
■
Desktop SR 02
Service releases can be identified by their listing in the Add/Remove Programs utility
in Windows Control Panel. The listing follows the format:
in Windows Control Panel. The listing follows the format:
■
CAD Service Release
■
CAD Clients Service Release
Changing Feature Levels in an Upgrade
If you are changing feature levels (for instance, changing from CAD Standard to CAD
Premium), you must run License Administration (LicenseAdmin.exe) after the upgrade
is completed and then restart the BIPPA Service.
Premium), you must run License Administration (LicenseAdmin.exe) after the upgrade
is completed and then restart the BIPPA Service.
NOTE: Licensing your software can only be completed by a Cisco
channel partner or Cisco Professional Services.
channel partner or Cisco Professional Services.
Best practices recommends that any backups made before changing the feature level
should be deleted, and new backups at the new feature level be created.
should be deleted, and new backups at the new feature level be created.
For information on the features provided at each feature level, see
.
To change feature levels in an upgrade:
1. On the computer that hosts the CAD services, using Windows Explorer,
navigate to C:\Program Files\Cisco\Desktop\bin.
2. Run LicenseAdmin.exe to start IPCC License Administration.
3. In the IPCC License Administration window, click License URL.
Your web browser starts and opens the secured licensing website at
http://209.46.83.138/sws/ciscoLicense/LicenseRegister.html.
http://209.46.83.138/sws/ciscoLicense/LicenseRegister.html.
4. In the Customer ID field, enter 0 (zero), and then click Continue.
You must enter the website as a new customer (triggered by entering 0 in the
customer ID field) even though you might already have a customer ID number.
customer ID field) even though you might already have a customer ID number.