Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Upgrading From a Previous Version

August 8, 2012

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Hot fixes can be identified by their listing in the Add/Remove Programs utility in 
Windows Control Panel. The listing follows the format:

■

Hot Fix [number] for: [installed CAD bundle(s)]

■

Desktop SR [number]

For instance, 

■

Hot Fix 01 for: Servers, Admin

■

Desktop SR 02

Service releases can be identified by their listing in the Add/Remove Programs utility 
in Windows Control Panel. The listing follows the format:

■

CAD Service Release

■

CAD Clients Service Release

Changing Feature Levels in an Upgrade

If you are changing feature levels (for instance, changing from CAD Standard to CAD 
Premium), you must run License Administration (LicenseAdmin.exe) after the upgrade 
is completed and then restart the BIPPA Service.

NOTE:  Licensing your software can only be completed by a Cisco 
channel partner or Cisco Professional Services.

Best practices recommends that any backups made before changing the feature level 
should be deleted, and new backups at the new feature level be created.

For information on the features provided at each feature level, see 

.

1. On the computer that hosts the CAD services, using Windows Explorer, 

navigate to C:\Program Files\Cisco\Desktop\bin.

2. Run LicenseAdmin.exe to start IPCC License Administration.

3. In the IPCC License Administration window, click License URL.

Your web browser starts and opens the secured licensing website at 
http://209.46.83.138/sws/ciscoLicense/LicenseRegister.html.

4. In the Customer ID field, enter 0 (zero), and then click Continue.

You must enter the website as a new customer (triggered by entering 0 in the 
customer ID field) even though you might already have a customer ID number.