Cisco Cisco Agent Desktop 8.5 Guida All'Installazione
Cisco CAD Installation Guide
96
March 31, 2014
Client MSI Preparation Procedure for Base Releases
The client configuration package includes an MSI configuration tool and a stand-alone
directory structure. The MSI configuration tool prompts the deployment engineer to
provide the environment-specific configuration data, and then interacts with the files
in the stand-alone directory to create the CAD client MSI.
directory structure. The MSI configuration tool prompts the deployment engineer to
provide the environment-specific configuration data, and then interacts with the files
in the stand-alone directory to create the CAD client MSI.
To use the client configuration package to generate configured MSI installation
packages:
packages:
1. Copy the Client folder from the source DVD to any location on a Microsoft
Windows XP or Vista computer. The folder includes the following subfolders
and utility:
and utility:
■
Administrator (folder)
■
Agent (folder)
■
Supervisor (folder)
■
ConfigureMSI.exe
2. Navigate to the folder and double-click ConfigureMSI.exe to launch the
MSI configuration tool.
3. Provide the configuration data prompted for by the tool. You are asked for the
following information:
■
Language of the contact center
■
IP address of CAD’s LDAP Host 1
■
IP address of CAD’s LDAP Host 2 (or ‘none’ if the system is not duplex)
NOTE: LDAP Host 1 and LDAP Host 2 do not necessarily correspond
to Peripheral Gateway A and Peripheral Gateway B. Rather, these are
the servers that will be designated as the primary and secondary CAD
Base Services servers in the CAD Configuration Setup Utility during
the CAD server post-installation process.
to Peripheral Gateway A and Peripheral Gateway B. Rather, these are
the servers that will be designated as the primary and secondary CAD
Base Services servers in the CAD Configuration Setup Utility during
the CAD server post-installation process.
4. The client MSI packages, now containing the specified language and
IP addresses, appear in the folder where ConfigureMsi.exe is located. The file
names are:
names are:
■
Cisco Agent Desktop.msi
■
Cisco Supervisor Desktop.msi
■
Cisco Desktop Administrator.msi
5. Validate the client installation packages by installing the application on a
compatible test PC. This can be a new installation or over a previous CAD 7.x
release. The installation screens should appear in the selected language.
release. The installation screens should appear in the selected language.