Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Cisco CAD Installation Guide

96

March 31, 2014

Client MSI Preparation Procedure for Base Releases

The client configuration package includes an MSI configuration tool and a stand-alone 
directory structure. The MSI configuration tool prompts the deployment engineer to 
provide the environment-specific configuration data, and then interacts with the files 
in the stand-alone directory to create the CAD client MSI.

1. Copy the Client folder from the source DVD to any location on a Microsoft 

Windows XP or Vista computer. The folder includes the following subfolders 
and utility:

■

Administrator (folder)

■

Agent (folder)

■

Supervisor (folder)

■

ConfigureMSI.exe

2. Navigate to the folder and double-click ConfigureMSI.exe to launch the 

MSI configuration tool.

3. Provide the configuration data prompted for by the tool. You are asked for the 

following information:

■

Language of the contact center

■

IP address of CAD’s LDAP Host 1

■

IP address of CAD’s LDAP Host 2 (or ‘none’ if the system is not duplex)

NOTE:  LDAP Host 1 and LDAP Host 2 do not necessarily correspond 
to Peripheral Gateway A and Peripheral Gateway B. Rather, these are 
the servers that will be designated as the primary and secondary CAD 
Base Services servers in the CAD Configuration Setup Utility during 
the CAD server post-installation process. 

4. The client MSI packages, now containing the specified language and 

IP addresses, appear in the folder where ConfigureMsi.exe is located. The file 
names are:

■

Cisco Agent Desktop.msi

■

Cisco Supervisor Desktop.msi

■

Cisco Desktop Administrator.msi

5. Validate the client installation packages by installing the application on a 

compatible test PC. This can be a new installation or over a previous CAD 7.x 
release. The installation screens should appear in the selected language.