Cisco Cisco Agent Desktop 8.5 Guida All'Installazione
Cisco CAD Installation Guide
104
March 31, 2014
Configuring CAD-BE
The CAD-BE Java applet is installed when the BIPPA service is installed, on the same
computer as the BIPPA service.
computer as the BIPPA service.
In order to run CAD-BE in an agent’s browser, the Java Runtime Environment (JRE)
plug-in for Internet Explorer or Firefox (Windows) or for Firefox (Linux) must be
installed.
plug-in for Internet Explorer or Firefox (Windows) or for Firefox (Linux) must be
installed.
See
and
for
information on how to configure your web browser to run CAD-BE.
To install the JRE plug-in:
1. From the desktop where you wish to install the JRE plug-in, access the
following URL, where <CAD server> is the IP address of the server on which
the CAD base services are installed:
the CAD base services are installed:
http://<CAD server>:8088/TUP/CAD/Install.htm
1. The Cisco Agent Desktop, Cisco Supervisor Desktop, and Cisco Agent
Desktop—Browser Edition Installation web page appears.
2. From the CAD-BE section, download the appropriate version of JRE for your
operating system (Windows or Linux).
3. Click the appropriate installation instructions hyperlink and complete the
procedure that corresponds to your operating system.
If the correct version of JRE already exists on the agent desktop, you will see a
message telling you this and the installation will not proceed. If an older or newer
version of JRE than the version required exists on the agent’s PC, the installation
proceeds with no messages displayed.
message telling you this and the installation will not proceed. If an older or newer
version of JRE than the version required exists on the agent’s PC, the installation
proceeds with no messages displayed.
Internet Explorer Settings for CAD-BE
The following settings must be configured in Internet Explorer in order for CAD-BE to
run successfully.
run successfully.
Pop-up Blocker
Disable the pop-up blocker, or create an exception to enable pop-ups from the CAD-BE
IP address:
Disable the pop-up blocker, or create an exception to enable pop-ups from the CAD-BE
IP address:
■
Choose Tools > Pop-up Blocker > Turn Off Pop-up Blocker.
OR
■
Choose Tools > Pop-up Blocker > Pop-up Blocker Settings and add the CAD-BE
IP address(es) to the list of allowed sites.
IP address(es) to the list of allowed sites.