Cisco Cisco Agent Desktop 9.0 Guida Utente
Cisco Agent Desktop User Guide
8
July 2008
Logging in Using Agent Desktop
You can log in using Agent Desktop as a local agent or as a mobile agent. A local agent
uses Agent Desktop within the contact center. A mobile agent uses Cisco Unified
Mobile Agent to connect to Agent Desktop via any kind of phone (including a cell
phone) from outside the contact center. For instructions about logging in, see the
appropriate section below.
uses Agent Desktop within the contact center. A mobile agent uses Cisco Unified
Mobile Agent to connect to Agent Desktop via any kind of phone (including a cell
phone) from outside the contact center. For instructions about logging in, see the
appropriate section below.
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Agent Desktop runs in the following web browsers:
Both browsers must have the Java Runtime Environment (JRE) 1.5_14 or newer
plug-in installed. All popup blockers must be disabled. Consult your administrator for
instructions on disabling your popup blockers, if any.
plug-in installed. All popup blockers must be disabled. Consult your administrator for
instructions on disabling your popup blockers, if any.
NOTE: If you do not have JRE installed when you try to start Agent
Desktop, you will be prompted to install it. After JRE is installed, Agent
Desktop will continue to start normally.
Desktop, you will be prompted to install it. After JRE is installed, Agent
Desktop will continue to start normally.
Logging in as a Local Agent
NOTE: If you are using Cisco IP Communicator as your phone, you
must start IP Communicator before you log in using Agent Desktop.
must start IP Communicator before you log in using Agent Desktop.
To log in as a local agent:
1. Start your web browser.
Operating System
Supported Browsers
Microsoft Windows XP Professional
with Service Pack 2
with Service Pack 2
Microsoft Internet Explorer 6 and 7
Mozilla Firefox 1.5.0.8 and 2.0.0.11
Microsoft Windows Vista Business
and Enterprise
and Enterprise
Microsoft Internet Explorer 7
Mozilla Firefox 2.0.0.11
Red Hat Enterprise Linux 3, 4
Mozilla Firefox 1.5.0.8 and 2.0.0.11