Cisco Cisco Agent Desktop 8.5 Guida Utente
Cisco Desktop Administrator User Guide
82
January 16, 2013
Phone Books
Agents have the following types of phone lists available to them.
■
The Recent Call List, a dynamic list of up to 100 recently called phone
numbers kept by Agent Desktop
numbers kept by Agent Desktop
■
A personal phone book with unlimited entries, created and maintained by the
agent (and enabled/disabled by the administrator)
agent (and enabled/disabled by the administrator)
■
Up to 256 global phone books, each with unlimited entries, created by the
administrator with the global Phone Book function
administrator with the global Phone Book function
■
Work flow group phone books, created by the administrator with the work flow
group Phone Book function
group Phone Book function
Global phone books are created and maintained using the Phone Book node under
the Work Flow Configuration application.
the Work Flow Configuration application.
NOTE: See
for more
information on managing global phone books.
Work flow group phone books are created and maintained using the Phone Book node
under the specific work flow group node (
under the specific work flow group node (
Figure 37.
Global and work flow phone book nodes
Global phone
book
book
Work flow
group phone
book
group phone
book