Cisco Cisco Agent Desktop 10.5 Guida Utente
Reason Codes
November 19, 2013
47
Global reason codes are available for use by all agents. Work flow group reason codes
are available only to those agents in that specific work flow group.
are available only to those agents in that specific work flow group.
Reserved reason codes are predefined in LDAP and cannot be created or deleted.
These reason codes are automatically applied to events over which agents have no
control, such as being logged out by a supervisor or because of a system failure. They
are not visible to the agent, but appear only in reports and in the global Reason Codes
window.
These reason codes are automatically applied to events over which agents have no
control, such as being logged out by a supervisor or because of a system failure. They
are not visible to the agent, but appear only in reports and in the global Reason Codes
window.
NOTE: It is recommended that reason codes created in Unified ICM
do not use the same reason code numbers as the reserved reason
codes. If there are duplicated reason code numbers, errors in
reporting and other problems might result.
do not use the same reason code numbers as the reserved reason
codes. If there are duplicated reason code numbers, errors in
reporting and other problems might result.
lists the reserved reason codes.
Not Ready and Logout reason codes are enabled or disabled on the work flow group
level.
level.
Table 10.
Reserved reason codes
Reason Code
Description
-3
Extension modified while logged in
-2
PG failure
-1
Peripheral restarted
22
Supervisor logout
33
Supervisor not ready
20001
Not Ready for force logout
20002
Force logout
20003
Not Ready for logout
32767
Ring no answer
50001
CTI OS disconnect
50002
CTI OS component disconnect
50003
Device out of service
50004
Agent inactivity
50010
Routed call NOT delivered
50020
Agent Re-skill