Cisco Cisco Agent Desktop 10.5 Guida Utente
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Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative
purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
© 2010 Cisco Systems, Inc. All rights reserved.
© 2010 Calabrio, Inc. All rights reserved.
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Cisco IP Phone Agent
Cisco Unified Contact Center Enterprise Release 8.5
Record a Call (Enhanced and Premium Only)
If enabled by your administrator, you can record any call you receive on your IP
phone. You cannot listen to any recording you make, only a supervisor can.
phone. You cannot listen to any recording you make, only a supervisor can.
To start recording a call, press the Option soft key while on an active call. Select Start
Recording from the Options menu. “Rec” now appears on the status line of your
screen.
Recording from the Options menu. “Rec” now appears on the status line of your
screen.
To stop recording a call, press the Option soft key, and then select Stop Recording
from the Options menu.
from the Options menu.
Monitoring/Recording Notification
You might or might not be notified when your supervisor monitors or records your
calls, depending on how the system is set up.
calls, depending on how the system is set up.
If notification is turned on and your supervisor monitors and/or records your call,
you will see one of the following displayed on the status line:
you will see one of the following displayed on the status line:
•
Rec (recording)
•
Mon (monitoring)
•
Rec/Mon (recording and monitoring)
4
Logging Out
You can log out only from the Not Ready agent state.
To log out, make sure you are in the Not Ready state, then press the State soft key
and select Logout from the menu.
and select Logout from the menu.
You are now logged out of the ACD.