Cisco Cisco Agent Desktop 10.5 Guida Utente
Cisco Supervisor Desktop User Guide 7.1
10
November 2006
You can also drag the vertical splitter between the trees panes and the display panes
left or right, and the horizontal splitter between the two trees panes up and down.
left or right, and the horizontal splitter between the two trees panes up and down.
If you choose to enable movable windows (see
), Skill Groups
displays dock to Skill Groups displays and Agents displays dock to Agents displays,
but they are all free to be resized and moved anywhere on your desktop.
but they are all free to be resized and moved anywhere on your desktop.
If you choose to enable the integrated browser, the real-time displays and the
browser appear on tabs in the area to the right of the skill group and agent navigation
trees.
browser appear on tabs in the area to the right of the skill group and agent navigation
trees.
Setting Preferences
The Preferences dialog box controls what information is displayed in the real-time
display panes and how those panes behave.
display panes and how those panes behave.
summarizes what you can
configure using Preferences.
To set your interface preferences:
1. Choose View > Preferences.
The Preferences dialog box is displayed.
2. From the left pane, select the node whose real-time displays you want to
configure.
Table 2.
Configurable Elements of the Supervisor Desktop Interface
Tree Control
Node
Node
Available Real-Time
Displays
Displays
Configure
Columns?
Columns?
Configure
Graphs?
Graphs?
Configure
Refresh?
Refresh?
Skill Groups
Team Skill Statistics
Yes
Yes
Yes
Skill
Skill Summary Statistics
Yes
No
Yes
Skill Agent Statistics
Yes
Yes
No
Team
Team Agent Statistics
Yes
Yes
Yes
Team Agent State
Yes
Yes
No
Agent
Agent vs. Team Statistics
Yes
Yes
Yes
Logs
Agent Call Log
Yes
No
No
Agent ACD State Log
Yes
No
No
Calls
Agent Active Call
Yes
No
No
Enterprise Data
Yes
No
No
Call History
Yes
No
No