Cisco Cisco Agent Desktop 8.0 Guida Alla Risoluzione Dei Problemi
If this is unsuccessful, the problem is a network issue or a configuration issue. If successful, then the
connection from CAD should be successful as well. However, this does not always occur, since the CAD
client opens the connection with the use of the UCCX Email Account configured on the Cisco Desktop
Administrator page. A packet capture on the Cisco Agent Desktop PC shows that Microsoft Exchange rejects
the connection with an authentication error. However, other agents might be working with same account, and
you have verified that the credentials are correct.
connection from CAD should be successful as well. However, this does not always occur, since the CAD
client opens the connection with the use of the UCCX Email Account configured on the Cisco Desktop
Administrator page. A packet capture on the Cisco Agent Desktop PC shows that Microsoft Exchange rejects
the connection with an authentication error. However, other agents might be working with same account, and
you have verified that the credentials are correct.
At this stage, the throttling policies on Microsoft Exchange are involved since all clients and the UCCX open
the connection with the use of the SAME user account. Therefore, you must configure the appropriate values
on the Microsoft Exchange server for the Max Connections from a user.
the connection with the use of the SAME user account. Therefore, you must configure the appropriate values
on the Microsoft Exchange server for the Max Connections from a user.
After you consider the previous example, review the throttling policies for Microsoft Exchange 2010.
IMAP
Open the Microsoft Exchange Management Shell and enter:
Set−ImapSettings
−MaxCommandSize 10240
−MaxConnectionFromSingleIP 2000
−MaxConnections 2400
−MaxConnectionsPerUser 2400
This sets:
MaxConnectionFromSingleIP : 2000
MaxConnections: 2400
MaxConnectionsPerUser 2400
1.
Also, if you have issues with the email, open the Event viewer logs on Microsoft Exchange and you
see messages similar to:
see messages similar to:
Mapi session "/o=First Organization/ou=Exchange Administrative Group
(FYDIBOHF23SPDLT)/cn=Recipients/cn=E−mailUser" exceeded the maximum of 16 objects of type "session"
2.