Cisco Cisco Agent Desktop 8.0 Guida Alla Risoluzione Dei Problemi
This points to a new configuration that must be created on Microsoft Exchange:
On the server that runs the Microsoft Exchange Server 2010 Mailbox role, click Start > Run.
Enter regedit, and click OK.
Enter regedit, and click OK.
1.
Locate and then click these keys in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem
2.
On the Edit menu, select New, and select DWORD Value.
3.
Enter the Maximum Allowed Service Sessions Per User, and select ENTER.
4.
On the Edit menu, select Modify.
5.
Enter the decimal value that specifies the number of sessions that you want to use, and select
OK.
OK.
6.
Exit the Registry Editor.
7.
Restart the Microsoft Exchange Information Store Service service or the Microsoft Exchange
server.
server.
8.
This process is documented in theYou cannot connect to an Exchange Server 2010 mailbox from
Outlook Web Access knowledge base article.
Outlook Web Access knowledge base article.
Notice that the value has to be selected based on the customer system and usage. The value can be 64
or any number in that range.
or any number in that range.
Microsoft Exchange opens a Messaging Application Programming Interface (MAPI) session when an
IMAP session is opened. Since both UCCX and the CAD clients open the IMAP connection, MAPI
throttling sessions also come into effect. Configure the values as described in Exchange Store Limits .
IMAP session is opened. Since both UCCX and the CAD clients open the IMAP connection, MAPI
throttling sessions also come into effect. Configure the values as described in Exchange Store Limits .
3.
Grant the UCCX Email account the View Information Store status permissions. Open the Microsoft
Exchange Management Shell:
Exchange Management Shell:
Get−OrganizationConfig |
Add−ADPermission −user "<Mailbox Name>"−extendedrights "View Information Store status"
4.
SMTP
SMTP must be applied to the connector that UCCX email uses. Open the Microsoft Exchange Management
Shell.
Shell.
Find the connector:
Get−ReceiveConnector
1.
In order to apply the policy for the connector, add the name retrieved in Step 1:
Set−ReceiveConnector −identity "<Receive Connector Name>"
−MaxInboundConnection 5000
−MessageRateLimit 250
−MaxInboundConnectionPercentagePerSource 5
−MaxInboundConnectionPerSource 250
2.