Cisco Cisco Agent Desktop 8.5 Riferimenti tecnici

CAD Service Problems

May 2007

243

Problem

Clients do not find the same information from LDAP after failing over 
from one LDAP to the other.

Solution

Some solutions:

■

Ensure replication is set up correctly in the CAD Configuration 
Setup utility.

■

Check that registry entries for LDAP Host 1 and 2 on both CAD 
services computers are the same and contain the right 
information.

■

Check that slapd.conf on both CAD services computers are 
correct and reference each other.

■

If all else fails, follow the steps outlined in 

.

Problem

The VoIP Monitor server fails with the following exception when using 
server-based monitoring:

FATAL FCVMS112 splk_pcap_open_live() failed. errorBuf = Error 
opening adapter: Access is denied.

Conditions: A second NIC is installed/enabled on the server. CAD 
Configuration Setup (PostInstall) is run to detect the second NIC and 
then the VoIP Monitor server is restarted.

Solution

The splkpcap driver must be reinitialized. To do this, unload and then 
reload the driver. Open a command window on the computer where the 
new NIC was installed and type these commands:

net stop spcd 

net start spcd

Close the command window and start CAD Configuration Setup. In the 
VoIP Monitor Service window, select the IP address of the new NIC and 
save the changes.

Problem

Users cannot log in to a CAD application. The error message, “Could not 
connect to the Cisco CTI OS server” is displayed. Some other possible