Cisco Cisco Agent Desktop 8.5 Riferimenti tecnici
Cisco CAD Service Information
244
May 2007
error messages are: “The Cisco IPCC Enterprise CTI Server is offline.”
and “Cannot connect to BIPPA Service.”
and “Cannot connect to BIPPA Service.”
Conditions: The Unified ICM server’s firewall is enabled.
Solution
Exceptions must be made in the Unified ICM server’s firewall in order
for the CAD applications to connect. This can be done through the use
of a Cisco utility called ICMfwConfig, which is located on the Unified ICM
installation CD. This utility allows all traffic from Unified ICM/IPCC
applications through the firewall by adding the appropriate ports and
applications to the firewall exception list. Use of this utility is
documented in the Security Best Practices Guide for ICM and IPCC
Enterprise.
for the CAD applications to connect. This can be done through the use
of a Cisco utility called ICMfwConfig, which is located on the Unified ICM
installation CD. This utility allows all traffic from Unified ICM/IPCC
applications through the firewall by adding the appropriate ports and
applications to the firewall exception list. Use of this utility is
documented in the Security Best Practices Guide for ICM and IPCC
Enterprise.
Problem
The database directory contains many log files that are consuming a
large amount of disk space. The rate of accumulation depends on the
number of updates made to LDAP. For example, 10,000 updates
consume approximately 25 MB. Log file names have the format
log.0000001.
large amount of disk space. The rate of accumulation depends on the
number of updates made to LDAP. For example, 10,000 updates
consume approximately 25 MB. Log file names have the format
log.0000001.
Solution
Restarting LDAP Monitor Server on a regular basis will remove log files.
Problem
If the Microsoft SQL Server CADSQL Instance is uninstalled and the ICM
logger or ICM Admin Workstation is restarted, the ICM logger or ICM AW
fails to start and displays an error message. The error occurs because
certain registry keys that are required by these services are removed
during the uninstall.
logger or ICM Admin Workstation is restarted, the ICM logger or ICM AW
fails to start and displays an error message. The error occurs because
certain registry keys that are required by these services are removed
during the uninstall.
Solution
Complete the following steps using the SQL Server Client Network
Utility.
Utility.
1. Launch cliconfg from either a command window or the
Start > Run prompt.
2. Enable the Named Pipes and TCP/IP protocols.
3. Ensure that Named Pipes appears before TCP/IP in the list of
enabled protocols.
4. Check Enable Shared Memory Protocol.
5. Apply the changes and exit by clicking OK.