Cisco Cisco Computer Telephony Integration Option 9.0
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CTI OS System Manager’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(x)
Chapter 1 Integrating Cisco CTI OS into a Citrix MetaFrame Presentation Server Environment
Installing and Configuring CTI OS under the Citrix MetaFrame Presentation Server or Microsoft Terminal Services
Step 3
From the pull down list, select either Local Area Network or Wide Area Network.
Note
Low-bandwidth connections such as Dial-up or ICA-Dialin are not capable of supporting the CTI OS
Client real-time telephony events and therefore are not supported.
Client real-time telephony events and therefore are not supported.
Step 4
Click Next. The following screen appears.
Step 5
Specify a user friendly description for the new ICA Connection.
Step 6
If your site security policies require a secure connection between the Citrix MetaFrame Presentation
Server and your ICA Client host computer, select SSL/TLS + HTTPS for the network protocol.
Otherwise, select TCP/IP. Cisco will not support any of the other optional protocols (TCP/IP+HTTP,
IPX, SPX and NetBios) shown in the ICA connection wizard.
Server and your ICA Client host computer, select SSL/TLS + HTTPS for the network protocol.
Otherwise, select TCP/IP. Cisco will not support any of the other optional protocols (TCP/IP+HTTP,
IPX, SPX and NetBios) shown in the ICA connection wizard.
Step 7
Select the Published CTI OS Application or MetaFrame Presentation Server computer as follows:
a.
To select a Published application select the Published Application radio button. From the pull down
list, choose the desired CTI OS Client.
list, choose the desired CTI OS Client.