Cisco Cisco Computer Telephony Integration Option 9.0
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CTI OS System Manager’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(x)
Chapter 1 Integrating Cisco CTI OS into a Citrix MetaFrame Presentation Server Environment
Installing and Configuring CTI OS under the Citrix MetaFrame Presentation Server or Microsoft Terminal Services
b.
To select a Presentation Server select the Server radio button. From the pull down list, select the
Presentation Server of your choice. Selecting this option will open a Remote Desktop at the
Presentation Server for the windows user configured on the ICA connection.
Presentation Server of your choice. Selecting this option will open a Remote Desktop at the
Presentation Server for the windows user configured on the ICA connection.
Step 8
Click Next. The following screen appears.
Step 9
Select the type of window used to display the published CTI OS client. If you choose Seamless Window,
the CTI OS Client will run using its standard user interface as if the application was running on the agent
desktop host. If you choose Remote Window Desktop, the CTI OS Client user interface will be contained
within the Citrix Desktop window.
the CTI OS Client will run using its standard user interface as if the application was running on the agent
desktop host. If you choose Remote Window Desktop, the CTI OS Client user interface will be contained
within the Citrix Desktop window.
Step 10
Click Next. The following screen appears.
Step 11
If you do not require a secure connection, use the default encryption. Otherwise, select the level that
applies to your environment.
applies to your environment.
Note
Be careful in selecting the encryption level as this can affect both the latency and response time of any
published application. Work in conjunction with your Citrix configuration and network administrators
to chose the appropriate level that will ensure both optimal performance and security for your
application.
published application. Work in conjunction with your Citrix configuration and network administrators
to chose the appropriate level that will ensure both optimal performance and security for your
application.