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Cisco Cisco Computer Telephony Integration Option 8.5 Guida Dello Sviluppatore

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Chapter 6      Event Interfaces and Events
ICallEvents Interface
6-34
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1) 
ServiceID (Optional)
INT
The ICM ServiceID of the service 
that the call is attributed to. May 
contain the special value 
NULL_SERVICE when not 
applicable or not available.
SkillGroupNumber 
(Optional)
INT
The number of the agent SkillGroup 
the call is attributed to, as known to 
the peripheral. May contain the 
special value NULL_SKILL_ 
GROUP when not applicable or not 
available.
SkillGroupID 
(Optional)
INT
The ICM SkillGroupID of the agent 
SkillGroup the call is attributed to. 
May contain the special value 
NULL_SKILL_GROUP when not 
applicable or not available.
SkillGroupPriority 
(Optional)
SHORT
The priority of the skill group, or 0 
when skill group priority is not 
applicable or not available.
CallWrapupData 
(Optional)
STRING
Call-related wrap-up data. 
CallVariable1 
(Optional)
STRING
Call-related variable data.
…
…
CallVariable10 
(Optional)
STRING
Call-related variable data.
CallStatus (optional)
SHORT
The current status of the call.
Keyword
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