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EXECUTIVE SUMMARY
Challenge
As an all-service retail bank with about 900,000 commercial and private customers, 
Credito Valtellinese (Creval) relies on IT to run its business. A series of mergers and 
acquisitions has given the bank a national presence through 543 branch offices, 
although the company’s headquarters remain in its regional heartland of northern Italy.
The bank’s highest priorities are to improve customer satisfaction and lower costs, 
while increasing competitiveness and integrating newly acquired companies, faster 
and more cost effectively. Creval planned to achieve these objectives by improving 
process efficiency and IT agility, and focusing strongly on innovation. 
Creval’s primary data center is at its headquarters in Sondrio, and a disaster 
recovery site is located in Milan nearly 150 kilometers away. The bank’s internal IT 
services provider, Bankadati Servizi, had already virtualized many services, including 
infrastructure, development, and testing, and standard practice was to deploy new 
applications on virtual servers. However, the bank’s web server and mission-critical 
systems were still hosted on physical machines.
As the data center environment was virtualized, the management of that environment 
increasingly needed to be simplified. Creval also needed to strengthen its business 
continuity, expand its server infrastructure to support new applications with larger 
resource needs, and upgrade its networking capacity to support 10 GE traffic. 
Bankadati had to fulfill all these requirements cost effectively, by selecting ultra-reliable 
platforms that were, nonetheless, flexible enough for the cloud and scalable enough to 
sustain future growth. Reviewing the structure of the network to address routing and 
security in a virtualized, rapidly evolving environment was particularly urgent. 
“Business continuity and flexibility have become interrelated in data center 
operations,” says Enrico Mazzoletti, head of enterprise architecture at Bankadati. 
“We wanted to update our virtualization infrastructure so that we could leverage 
cloud-oriented technology and design a more flexible data center. Our vision was 
for a private and hybrid cloud where services can be easily mirrored and moved 
between two locations.”
Customer Case Study
© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. 
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Customer Name: 
Bankadati Servizi 
Informatici (a Credito Valtellinese Group 
company)
Industry: 
Financial Services
Location:
 Italy
Number of Employees: 
more than 4400 
(in the Credito Valtellinese Group)
Challenge
• Improve customer satisfaction
• Adapt IT service delivery model for cloud
• Reduce operating costs
Solution
• Cisco Unified Data Center architecture, 
with Fibre Channel over Ethernet, to 
support full virtualization and migration 
to cloud service delivery
Results
• Up to 50 percent improvement in 
application performance enables the 
delivery of new applications that boost 
productivity and customer satisfaction
• Cloud-ready platform created by unified, 
flexible, and easy-to-manage data 
center environment
• Ability to manage more workloads at 
lower cost: New solution delivers higher 
compute processing at 25 percent lower 
cost, and 60 percent savings on cabling