Cisco Cisco Info Center 7.3 Scheda Tecnica
Data Sheet
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Cisco Info Center Impact
Streamline event and alert management and the incident and problem management processes.
Cisco
®
Info Center Impact, based on the market leading Tivoli
®
Netcool
®
technology from IBM
®
, provides the context-
driven correlation, intelligence, and automation functionality that the operations staff needs in order to streamline
event and alert management, business service management, and incident and problem management (Figure 1).
Figure 1. Example Cisco Info Center Impact Fault and Action List
Highlights
With Cisco Info Center Impact, you can:
●
Leverage context-driven correlation to reduce symptomatic events and incident tickets, and prioritize
response based on business impact
●
Access and display intelligence from across multiple support tools in a single, integrated web interface, in
context, for improved event, incident, and problem handling
●
Execute automated actions directly from any event, incident, problem, or operator view, in context, or drive
run book automations for improved staff productivity and process efficiency
As environments grow in scale and complexity, event volumes and related incidents continue to grow exponentially.
For operations staff tasked with assuring high service availability and performance, the challenge is weeding through
the noise and prioritizing action in a way that directly supports business objectives.
Traditional event and alert management tools provide a solid foundation for event deduplication and filtering, and
incident and problem management tools are effective at creating and tracking incidents throughout their lifecycles.
But as most operations staff can testify, the events generated can often be cryptic, lacking the context necessary for