Cisco Cisco Info Center 7.3 データシート

Data Sheet

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Cisco Info Center Impact

Streamline event and alert management and the incident and problem management processes.

Cisco

Info Center Impact, based on the market leading Tivoli

Netcool

technology from IBM

, provides the context-

driven correlation, intelligence, and automation functionality that the operations staff needs in order to streamline

event and alert management, business service management, and incident and problem management (Figure 1).

Figure 1. Example Cisco Info Center Impact Fault and Action List

Highlights

With Cisco Info Center Impact, you can:

●

Leverage context-driven correlation to reduce symptomatic events and incident tickets, and prioritize

response based on business impact

●

Access and display intelligence from across multiple support tools in a single, integrated web interface, in

context, for improved event, incident, and problem handling

●

Execute automated actions directly from any event, incident, problem, or operator view, in context, or drive

run book automations for improved staff productivity and process efficiency

As environments grow in scale and complexity, event volumes and related incidents continue to grow exponentially.

For operations staff tasked with assuring high service availability and performance, the challenge is weeding through

the noise and prioritizing action in a way that directly supports business objectives.

Traditional event and alert management tools provide a solid foundation for event deduplication and filtering, and

incident and problem management tools are effective at creating and tracking incidents throughout their lifecycles.

But as most operations staff can testify, the events generated can often be cryptic, lacking the context necessary for