Cisco Cisco Process Orchestrator 3.0 Guida Utente
12-8
Cisco Process Orchestrator User Guide
OL-30196-01
Chapter 12 Advanced Authoring Concepts
Authoring Knowledge Base Articles
Authoring Knowledge Base Articles
Knowledge base articles provide information to help understand the results of an activity, including a
summary of what has occurred, the possible cause of the result, and suggested actions to take to resolve
issues with an activity. Knowledge base articles can make automation summaries more usable,
explaining how to use the information that is surfaced.
summary of what has occurred, the possible cause of the result, and suggested actions to take to resolve
issues with an activity. Knowledge base articles can make automation summaries more usable,
explaining how to use the information that is surfaced.
Figure 12-1
Sample Knowledge Base Article
Knowledge base articles are referenced by specific activities and can be viewed in the following
locations in Process Orchestrator:
locations in Process Orchestrator:
•
Operations Workspace—When viewing activity instance properties, you can view the display-only
properties of the associated knowledge base articles by selecting the Knowledge Base tab.
properties of the associated knowledge base articles by selecting the Knowledge Base tab.
•
Process Editor—You can reference a knowledge base article to an activity when defining the activity
properties in the Process Editor.
properties in the Process Editor.
•
Automation Summary—All referenced knowledge base articles will display on the automation
summary.
summary.