Cisco Headend Digital Broadband Delivery System Guida Utente
4002178 Rev C
Configuring SARA to Enhance Your Subscribers’ Experience
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Configure SARA for Your Subscribers
Introduction
Now that you know the possibilities for SARA and the different methods for
configuring the options, the next step is to decide how you want to configure SARA
for your subscribers. Start by asking yourself some questions. How many packages
do you offer subscribers? What kind of customer support effort are you willing to
commit? For example, if you arrange all of your HBO channels in the 900 range, do
you want your subscribers who are not authorized for HBO to scroll through all
these channels? If not, you may want to enable the Skip Unauthorized Channels
option to prevent the subscriber from having to stop on every unauthorized channel.
But, if you interlace premium channels, such as Showtime and HBO, with channels
that all subscribers can view, you may want to disable the Skip Unauthorized
Channels option. In this scenario, when the subscriber tunes to an unauthorized
channel, the “unauthorized service” text appears on the screen. This configuration
allows you to advertise your premium channels.
Configuring the Options for SARA to Affect the Subscriber Experience
Chapters 2 through 16 provide step-by-step instructions for configuring the options
for SARA to enhance your subscribers’ experience. The options are grouped
alphabetically by functional area. We also provide troubleshooting information for
each option so that your customer support representative (CSRs) can be prepared for
any support calls that are generated.
Important:
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Important:
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The procedures in the following chapters cover a global configuration. When you
send a global configuration, all set-tops in your system are affected.
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If you want to send a configuration to all the set-tops in a hub, see Build and Send
a Configuration to All Set-Tops in a Single Hub, earlier in this chapter.
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If you want to change a setting for only one set-top, see Send a Configuration to a
Single Set-Top, earlier in this chapter.
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If you want to set the Staging Defaults, see Set Staging Defaults, earlier in this
chapter.