Cisco Cisco WebEx Social for Mobile Guida Utente
11
Cisco WebEx Social Frequently Asked Questions, Release 3.4
OL-27682-03
Contacts
A.
In Microsoft Outlook, the plug-in automatically saves your community and discussion category
contact details in your Address Book in a folder called Collaboration Communities and Categories.
In Lotus Notes, they are added directly to your Address Book.
contact details in your Address Book in a folder called Collaboration Communities and Categories.
In Lotus Notes, they are added directly to your Address Book.
Q.
My email plug-in is not being updated automatically. How do I get the latest version?
A.
Mac users who use Lotus Notes as their email client may find that the email plug-in is not being
updated automatically. The latest version of the plug-in is always available in the Productivity
Plug-ins section in Account Settings. Download the plug-in and install it.
updated automatically. The latest version of the plug-in is always available in the Productivity
Plug-ins section in Account Settings. Download the plug-in and install it.
Q.
I get an error message when I try to upgrade my plug-in automatically.
A.
In certain circumstances, some security software programs may prevent you from automatically
downloading and installing an updated version of the WebEx Social for Notes plug-in. To proceed
with the installation of the automatic update:
downloading and installing an updated version of the WebEx Social for Notes plug-in. To proceed
with the installation of the automatic update:
1.
Reduce the security level in your security software program or set it to Off.
2.
Close and reopen your email client.
3.
Proceed with the automatic update when prompted.
4.
When the installation completes, restore your security level.
Q.
I have upgraded the WebEx Social email plugin. When I enter my login details, it says Loading,
please wait and nothing happens.
please wait and nothing happens.
A.
Some Lotus Notes users may find that when they upgrade the WebEx Social email plugin and enter
their login credentials, the plugin fails to load correctly. Close Lotus Notes and restart the
application.
their login credentials, the plugin fails to load correctly. Close Lotus Notes and restart the
application.
Q.
I've signed in to Lotus Notes and the Publish to WebEx Social icon isn't there.
A.
In exceptional circumstances, the Publish to WebEx Social icon may not be available, if the user
accesses their mail tab too quickly. Close the Mail tab in Lotus Notes and reopen it to make the
Publish to Webex Social icon load.
accesses their mail tab too quickly. Close the Mail tab in Lotus Notes and reopen it to make the
Publish to Webex Social icon load.
Q.
I have uninstalled the email plugin in Lotus Notes but the Cisco WebEx Social community contacts
are still in my Address Book.
are still in my Address Book.
A.
Contacts are not automatically removed from the Lotus Notes Address Book when the plug-in is
uninstalled. If you want to remove these contacts, delete them manually.
uninstalled. If you want to remove these contacts, delete them manually.
Contacts
This section is organized as follows:
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Q.
Why can I not see the My Contacts icon in the Communications Bar at the bottom of the page when
I resize my browser?
I resize my browser?
A.
Browser window widths of less than 960 pixels are not supported. If you resize your browser to a
smaller width, some of the icons shown in the bar at the bottom of the page may not be visible.
smaller width, some of the icons shown in the bar at the bottom of the page may not be visible.