Cisco Cisco Virtualization Experience Media Edition for Unicon eLux Guida Utente
Create a Problem Report from the Windows Start Menu
If you cannot sign in to Cisco Jabber, you can create a problem report from the Microsoft Windows Start
menu on the hosted virtual desktop. Only use this procedure if you cannot sign in to Cisco Jabber because the
problem report does not include the logs from the thin client.
menu on the hosted virtual desktop. Only use this procedure if you cannot sign in to Cisco Jabber because the
problem report does not include the logs from the thin client.
SUMMARY STEPS
1. Select Start > All Programs > Cisco Systems, Inc > Report a problem.
2. Select a problem area, and then click Next.
3. Enter a short description of the problem, and then click Next.
4. (Optional) To include a memory dump file, check the Include memory dump check box, and then click
Attach File.
5. In the Open dialog box, select the memory dump file, and then click Open.
6. Click Save Report.
7. In the Save As dialog box, choose the location to which you want to save the problem report.
8. Send the file to your system administrator.
DETAILED STEPS
Step 1
Select Start > All Programs > Cisco Systems, Inc > Report a problem.
Step 2
Select a problem area, and then click Next.
Step 3
Enter a short description of the problem, and then click Next.
Step 4
(Optional) To include a memory dump file, check the Include memory dump check box, and then click Attach File.
Include a memory dump if Cisco Jabber or Device Selector crashes.
Include a memory dump if Cisco Jabber or Device Selector crashes.
Step 5
In the Open dialog box, select the memory dump file, and then click Open.
Step 6
Click Save Report.
If your system administrator set up the feature, you can click Send Report to upload the problem report to a
server. You do not need to save the file locally with this feature.
server. You do not need to save the file locally with this feature.
Note
Step 7
In the Save As dialog box, choose the location to which you want to save the problem report.
Step 8
Send the file to your system administrator.
Unable to Access Features
If there is an issue with a feature, for example, you cannot access your voice messages, you may have an issue
with your connection status.
with your connection status.
Step 1
In the client, select the Menu icon, then Help > Show connection status.
Step 2
For each server listed, verify that the status displayed is Connected.
Step 3
If any servers are not listed with a Connected status, select Options to verify the account settings.
User Guide for Cisco Jabber and Cisco Virtualization Experience Media Edition for Unicon eLux for Release 11.7
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What's New in Release 11.7
Create a Problem Report from the Windows Start Menu