Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Guida Alla Risoluzione Dei Problemi
8-6
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Backup, Restore, and Update Problems
Restore failed for a one-node system
Symptom
Restore failed on a one-node system.
Error Message Backup and Restore displays an exception or a 'Page Not Found' message.
Possible Cause
When an exception is displayed by Backup and Restore, please check the logs in the
c:\program files\wfavvid\log\MCVD folder and search for the keyword: 'backup_fail'. This will show the
cause of the failure. If the message is not understandable, please contact TAC. If the 'Page Not Found'
message is displayed, please contact TAC since the Cisco Unified CCX Node Manager service has
restarted for some reason.
cause of the failure. If the message is not understandable, please contact TAC. If the 'Page Not Found'
message is displayed, please contact TAC since the Cisco Unified CCX Node Manager service has
restarted for some reason.
Recommended Action
Check failure. If failure is irrecoverable, please contact TAC. If failure is due to
intermittent issue, retry restore by doing one of the following.
If you have a copy of original ClusterData folder:
Step 1
Stop the Cisco Unified CCX Node Manager Service.
Step 2
Remove the C:\Program Files\wfavvid\ClusterData folder.
Step 3
Copy the original ClusterData folder to the C:\Program Files\wfavvid\ folder.
Step 4
Start the Cisco Unified CCX Node Manager Service.
Step 5
Redo the restore.
If you don't have a copy of original ClusterData folder:
Step 1
Reinstall the Cisco Unified CCX server using Win2K3 OS.
Step 2
Fresh install the server using the Cisco Unified CCX installer.
Step 3
Rerun the Restore.
Restore failed on a two-node system that had run before the Restore
Symptom
Restore failed on a two-node system. The system had already been configured as a cluster and
was running successfully before the restore.
Error Message Backup and Restore displays an exception or a 'Page Not Found' message.
Possible Cause
When an exception is displayed by Backup and Restore, please check the logs in the
c:\program files\wfavvid\log\MCVD folder and search for the keyword: 'backup_fail'. This will show the
cause of the failure. If the message is not understandable, please contact TAC. If the 'Page Not Found'
message is displayed, please contact TAC since the Cisco Unified CCX Node Manager service has
restarted for some reason.
cause of the failure. If the message is not understandable, please contact TAC. If the 'Page Not Found'
message is displayed, please contact TAC since the Cisco Unified CCX Node Manager service has
restarted for some reason.
Recommended Action
Check failure. If failure is irrecoverable, please contact TAC. If failure is due to
intermittent issue, retry restore by doing the following:
Step 1
Shutdown the Cisco Unified CCX Node Manager Service on both nodes.