Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Guida Alla Risoluzione Dei Problemi

Fresh install both servers using Cisco Unified CCX installer. 

Rerun the Restore. 

Restart the Cisco Unified CCX Node Manager on both nodes.

Rerun the Restore again.

 After the 4.5 to 7.0 upgrade is successful, the system is missing some Resource Manager 

Contact Manager (RmCm) configuration (that is, resource skills group, CSQ configuration, and so on).

None.

This can happen when an upgrade was initially triggered, but failed due to the Cisco 

Unified CCX Node Manager restarting in the middle of the restore. During the successful attempt for 
restore, the CRS 4.5 user profile name has already been changed to a long integer by the first attempt to 
restore.

To reset the profileID = 1 for the default profilename, do the following:

Open the SQL query analyzer and type the following:

SELECT * FROM db_cra.dbo.profileIDMapping

Two records (one from Cisco CRS 4.5 and the other for Cisco Unified CCX 7.0, which is the default 
one) are displayed. Note the CRS4.5_profilename record as you will need this later.

DELETE FROM db_cra.dbo.profileIDMapping, where profileName='CRS4.5_profilename

One affected row is displayed in the result window after executing the preceding command.

UPDATE db_cra.dbo.profileIDMapping SET profileID =1

One affected row is displayed after executing the preceding command. 

SELECT * FROM db_cra.dbo.profileIDMapping

Only one record with profilename 'default' and profileID=1 is displayed.

During the backup process, the backup window is accidentally closed, which results in the 

backup process getting terminated abruptly.

Error Message   Fail to release bootstrap mutex

When the backup is terminated abruptly, the Cluster Mutex lock is not released. The 

lock gets automatically released after some time. Therefore, wait for 5-10 minutes and initiate the backup 
process again.