Cisco Cisco Computer Telephony Integration OS 8.5 Guida Di Riferimento
6-28
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 6 Constants and Status Codes
CallType Values
CallType Values
shows the CallType values.
DEVID_CTI_PORT
The provided device ID
identifiers a CTI PORT (Unified
CCX ONLY)
identifiers a CTI PORT (Unified
CCX ONLY)
73
DEVID_ROUTE_POINT
The provided device ID
identifies a ROUTE POINT
identifies a ROUTE POINT
74
DEVID_EXTERNAL
The provided device ID is an
ANI number or some other
external identifier.
ANI number or some other
external identifier.
75
DEVID_AGENT_DEVICE
The provided device ID is the
ID of an AGENT Device
(phone)
ID of an AGENT Device
(phone)
76
DEVID_QUEUE
The provided device ID is the
ID of a QUEUE
ID of a QUEUE
77
DEVID_NON_ACD_DEVICE_
IDENTIFIER
IDENTIFIER
The provided device ID
identifies a peripheral telset
(extension) that is classified as
being a non-ACD extension.
identifies a peripheral telset
(extension) that is classified as
being a non-ACD extension.
78
DEVID_SHARED_DEVICE_
IDENTIFIER
IDENTIFIER
The provided device ID
identifies a peripheral telset
(extension) that is classified as
being a shared line (0 or more
telsets share this extension).
identifies a peripheral telset
(extension) that is classified as
being a shared line (0 or more
telsets share this extension).
79
Table 6-11
DeviceIDType Values (continued)
Table 6-12
CallType Values
CallType
Description
Value
CALLTYPE_ACD_IN
Inbound ACD call.
1
CALLTYPE _PREROUTE_
ACD_IN
ACD_IN
Translation routed inbound ACD call.
2
CALLTYPE _PREROUTE_
DIRECT_AGENT
DIRECT_AGENT
Translation routed call to a specific agent.
3
CALLTYPE _TRANSFER_IN
Transferred inbound call.
4
CALLTYPE _OVERFLOW_IN
Overflowed inbound call.
5
CALLTYPE _OTHER_IN
Inbound call.
6
CALLTYPE _AUTO_OUT
Automatic out call.
7
CALLTYPE _AGENT_OUT
Agent out call.
8
CALLTYPE _OUT
Outbound call.
9
CALLTYPE _AGENT_INSIDE
Agent inside call.
10
CALLTYPE _OFFERED
Blind transferred call.
11