Cisco Cisco IP Contact Center Release 4.6.2

The type of currency (pounds, dollars, yens, and so on) that the VRU uses when playing prompts.
For example, the type of currency is needed if a caller requests information regarding a bank
statement. The currency type cannot be longer than 10 characters.

Attributes Tab

Allows you to view and (if you have maintenance access) to define, modify, and delete currencies.

VRU Defaults List Tool

This tool allows you to list VRU defaults currently defined in the Unified ICM database, to
define new ones, and to view, edit, or delete the records of existing ones.

Select filter data box

Use the Select filter data box (see the "

Chapter 3 for additional information) to select and retrieve data from the database. Until you
retrieve database data, no data is displayed.

VRU Defaults List Box

Lists the VRU defaults retrieved and or created in the current editing session. The tabbed fields
on the right side of the window display the properties of the selected VRU defaults.

Attributes tab

Allows you to view and (if you have maintenance access) to update the defaults used by ISN
(Internet Service Node).

A unique name for the VRU defaults list.

Additional information about the VRU defaults list.

The base URL (Uniform Resource Locator) for all media files used in the VRU
script. For example: www.machine1/dir1/dirs.

Part of the base URL is the application server IP address or DNS name. The
maximum string size is 30 characters. The default value localhost.

When the Media Server URL is DNS name and if the DNS Server is configured
to return multiple IP addresses for a host name, then ISN will attempt to get the

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)