Cisco Cisco IP Contact Center Release 4.6.2
Description
Field
media files from each Media Server IP address in sequence with the priority to
the closest IP address (as determined by the subnet mask).
the closest IP address (as determined by the subnet mask).
Note: For multi-tenant systems, you can include the customer name at the end
of the string.
of the string.
(selection list) A combination of language and country which define the grammar
and prompt set to use. The default is en_US.
and prompt set to use. The default is en_US.
Locale (required)
The name of the system library of media files and prompts for individual digits,
months, default error messages, and so on. The maximum string size is 10
characters. The default is sys.
months, default error messages, and so on. The maximum string size is 10
characters. The default is sys.
System media library
Note: Each locale has a specific system media library.
The name of the application library of media files and prompts for individual
digits, months, default error messages, and so on. Indicates the application media
digits, months, default error messages, and so on. Indicates the application media
Application media library
library that contains the application media file to be played to the caller. The
maximum string size is 10 characters. The default is app.
maximum string size is 10 characters. The default is app.
Note: Each locale has a specific application media library.
(selection list) The currency type used in the IVR prompts to the caller. The
default is dollar.
default is dollar.
Currency (required)
(selection list) The key the caller presses to signify the end of digit entry. The
default value is #. The choices are 0 through 9, #, or *.
default value is #. The choices are 0 through 9, #, or *.
DTMF termination key (required)
DTMF (Dual Tone Multi Frequency) is the “touch-tone” method used by the
telephone system to communicate the keys pressed when dialing.
telephone system to communicate the keys pressed when dialing.
The timeout in seconds allowed between entering digits before the system
assumes the caller is finished. The range is from 1 to 99 seconds. The default
value is 3 seconds.
assumes the caller is finished. The range is from 1 to 99 seconds. The default
value is 3 seconds.
InterDigit Timeout (required)
Defaults for when the caller does not enter data.
No Entry
Number of tries (required)
The number of times the VRU queries the caller when the caller does not entry
any data. The range of value is from 1 to 9. The default value is 3.
any data. The range of value is from 1 to 9. The default value is 3.
Timeout (required)
The number of seconds allowed before the caller starts entering data. After this
time, the call is ended. The timeout range is from 0 to 99 seconds. The default
value is 5 seconds.
time, the call is ended. The timeout range is from 0 to 99 seconds. The default
value is 5 seconds.
Defaults for when the caller enters incorrect data.
Invalid Entry
Number of tries (required)
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)
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Chapter 11: Network IVRs/VRUs
VRU Configuration Tools