Cisco Cisco E-Mail Manager Unity Integration Option Guida Alla Progettazione
5-7
Cisco Unified Contact Center Enterprise 7.0, 7.1, and 7.2 SRND
OL-8669-16
Chapter 5 Cisco Unified Outbound Option
Unified Outbound Option Deployment
Unified Outbound Option Deployment
This section describes deployment models for the Unified Outbound Option.
Enterprise Deployment
Run Unified Outbound Option on a Windows server that meets the minimum requirements specified in
the latest version of the Hardware and System Software Specification (Bill of Materials) for Cisco
ICM/IPCC Enterprise & Hosted Editions, available at
the latest version of the Hardware and System Software Specification (Bill of Materials) for Cisco
ICM/IPCC Enterprise & Hosted Editions, available at
Single Dialer Deployment
shows the installation of a single dialer. The Dialer is shown to be installed on side A of the
duplexed PG; however, this is not a requirement. The single dialer configuration provides capacity for
96 ports. This deployment model is used when scaling and high availability are not factors.
96 ports. This deployment model is used when scaling and high availability are not factors.
Figure 5-3
Single Dialer Deployment
In a simplex Agent PG deployment, only one Dialer process is supported per Agent PG and Unified CM
cluster.
cluster.
For Cisco Unified Contact Center Enterprise deployments, the Unified Outbound Option Dialer and
Media Routing PG processes run on the same physical server as the Agent PG. For System Unified CCE
deployments, the Dialer and Media Routing PG processes run on a separate physical server from the
Agent PG (see
Media Routing PG processes run on the same physical server as the Agent PG. For System Unified CCE
deployments, the Dialer and Media Routing PG processes run on a separate physical server from the
Agent PG (see
). In a two-dialer deployment on a duplex
PG pair, the Media Routing PG will have two PIMs because each dialer gets its own Media Routing PIM.
The connection between the Dialer and the Unified CM cluster consists of multiple Skinny Client
Control Protocol (SCCP) sessions, one for each dialer port. The duplexed PGs (Side A and Side B)
shown in
Control Protocol (SCCP) sessions, one for each dialer port. The duplexed PGs (Side A and Side B)
shown in
are composed of a Generic PG (with Unified CCE PIM and a Unified IP IVR PIM),
MR PG, CTI server, and CTIOS server process. The connection between the duplexed PG and the
Unified CM cluster is the JTAPI link.
Unified CM cluster is the JTAPI link.
191326
Logger A
Campaign
Manager
Dialer
Subscriber
Publisher
Cisco Unified
CM cluster
Side 1A
PG
Logger B
Side 1B
PG