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Chapter 7 Cisco Unified Expert Advisor Option
High-Level Components
High-Level Components
Unified Expert Advisor consists of the following components:
•
One primary Runtime Server
•
One optional backup Runtime Server
•
One optional Reporting Server
The Runtime Servers handle all call activity, and the primary Runtime Server also hosts the Operations,
Administration, Maintenance, and Provisioning (OAMP) service, which provides the web-based
management and configuration interface. The Reporting Server houses an Informix database system
which captures and records relevant events from the Runtime Servers and makes them available for
queries via Crystal Reports or Cisco Unified Intelligence Center (Unified IC), either of which must be
purchased separately.
Administration, Maintenance, and Provisioning (OAMP) service, which provides the web-based
management and configuration interface. The Reporting Server houses an Informix database system
which captures and records relevant events from the Runtime Servers and makes them available for
queries via Crystal Reports or Cisco Unified Intelligence Center (Unified IC), either of which must be
purchased separately.
All Unified Expert Advisor servers run in an appliance model, on top of the Unified Communications
Operating System. This operating system is a version of Linux that has been customized by Cisco for
use with this and other Unified Communications products such as Cisco Unified Communications
Manager (Unified CM).
Operating System. This operating system is a version of Linux that has been customized by Cisco for
use with this and other Unified Communications products such as Cisco Unified Communications
Manager (Unified CM).
Unified Expert Advisor is part of a set of solution components, as shown in
.
Figure 7-1
Unified Expert Advisor Solution Component Environment
The following sections describe each solution component.
Gateway
CVP
Call Server
ICM
VRU
PG
Expert
Advisor
PG
Cisco
Unified
Presence
Unified CM
Cisco
Unified
Personal
Communicator
SIP
SIP
SRV
for failover
SRV
for failover
SIP
SIP IM /
Presence
SIP IM /
Presence
SIP
Expert
Advisor
Reporting
Phones
JMS
SIP
Other
Other
Unified CM
PG
PSTN
Expert
Advisor
Components
ICM
Components
Non - Contact
Center
Components
Expert
Advisor
Desktop
CVP
Components
Expert
Advisor
Runtime
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