Cisco Cisco E-Mail Manager Unity Integration Option Guida Alla Progettazione
C H A P T E R
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Cisco Unified Contact Center Enterprise 7.0, 7.1, and 7.2 SRND
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Sizing Unified CCE Components and Servers
Proper sizing of your Cisco Unified Contact Center Enterprise (Unified CCE) solution is important for
optimum system performance and scalability. Sizing considerations include the number of agents the
solution can support, the maximum busy hour call attempts (BHCA), and other variables that affect the
number, type, and configuration of servers required to support the deployment. Regardless of the
deployment model chosen, Unified CCE is based on a highly distributed architecture, and questions
about capacity, performance, and scalability apply to each element within the solution as well as to the
overall solution.
optimum system performance and scalability. Sizing considerations include the number of agents the
solution can support, the maximum busy hour call attempts (BHCA), and other variables that affect the
number, type, and configuration of servers required to support the deployment. Regardless of the
deployment model chosen, Unified CCE is based on a highly distributed architecture, and questions
about capacity, performance, and scalability apply to each element within the solution as well as to the
overall solution.
This chapter presents best design practices focusing on scalability and capacity for Unified CCE
deployments. The design considerations, best practices, and capacities presented in this chapter are
derived primarily from testing and, in other cases, extrapolated test data. This information is intended to
enable you to size and provision Unified CCE solutions appropriately.
deployments. The design considerations, best practices, and capacities presented in this chapter are
derived primarily from testing and, in other cases, extrapolated test data. This information is intended to
enable you to size and provision Unified CCE solutions appropriately.
What's New in This Chapter
lists the topics that are new in this chapter or that have changed significantly from previous
releases of this document.
Sizing Tools
Sizing tools are available at:
Proper login authentication is require. Sizing tools are available to Cisco internal employees and Cisco
partners.
partners.
Table 10-1
New or Changed Information Since the Previous Release of This Document
New or Revised Topic
Described in:
Only one pair of Agent PGs needed for 2000
agents with CTI OS Desktop.
agents with CTI OS Desktop.
Sizing information for Unified CCE components.