Cisco Cisco Unified Contact Center Enterprise 9.0(2) Guida Alla Progettazione
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Cisco Unified Contact Center Enterprise 7.0, 7.1, and 7.2 SRND
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Chapter 4 Unified Contact Center Enterprise Desktop
Deployment Considerations
Multiple Cluster, Multiple VRUs
depicts a multi-site deployment with multiple Unified CM clusters and multiple VRUs.
Figure 4-17
Multi-Site Deployment with Multiple Unified CM Clusters and Multiple VRUs
illustrates a Unified CM cluster as well as a Unified CVP VXML Gateway/voice gateway at
each site. It is a combination of the previous deployment models, and it has the following characteristics:
•
The Unified CVP Call Server controls the VXML Gateways at each site.
•
Because there are agent phones at both sites, RTP data could be streamed either within the LAN at
Atlanta (if the requested agent to monitor is in Atlanta) or across the WAN (if the requested agent
is in Austin).
Atlanta (if the requested agent to monitor is in Atlanta) or across the WAN (if the requested agent
is in Austin).
Manager
V
PSTN
271443
PG/CTIOS
For Cluster 1
RSM
Server 1
PG/CTIOS
Server 2
Active
Directory
AW/HDS
Agent
IP
Agent
IP
Office
Staff
QA
Agent
RTP
JTAPI
V
PSTN
UCM
Cluster 1
UCM
Cluster 2
IP IVR
RGR
HTTP(s)
Executive
Manager
CTI
Private
WAN
IP
Supervisor
Agent
IP
IP
Supervisor
CTI
Austin, TX
Atlanta, GA
RTP
SOAP
JTAPI
SOAP
HTTP(s)