Cisco Cisco E-Mail Manager Unity Integration Option Dépliant
5-8
Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 5 Cisco Unified Outbound Option
Unified Outbound Option Deployment
The connection between the Dialer and the Unified CM cluster consists of multiple Skinny Client
Control Protocol (SCCP) sessions, one for each dialer port. The duplexed PGs (Side A and Side B)
shown in
Control Protocol (SCCP) sessions, one for each dialer port. The duplexed PGs (Side A and Side B)
shown in
are composed of a Generic PG (with Unified CCE PIM and a Unified IP IVR PIM),
MR PG, CTI server, and CTIOS server process. The connection between the duplexed PG and the
Unified CM cluster is the JTAPI link.
Unified CM cluster is the JTAPI link.
Note
The G.711 protocol is required between the Dialer and the IP endpoint (for example, the voice gateway
or IP phone).
or IP phone).
Multiple Dialer Deployment
shows the deployment model for two dialers. Each dialer is associated with the Unified CM
subscriber on its respective side and has all of its ports in one device pool for that subscriber. This
configuration that is shown provides 192 dialer ports. To scale upward, you can add more pairs of dialers
(PG sides A and B) and subscribers, for up to four pairs (or eight dialers, PG sides, and subscribers) per
Unified CM cluster (see
configuration that is shown provides 192 dialer ports. To scale upward, you can add more pairs of dialers
(PG sides A and B) and subscribers, for up to four pairs (or eight dialers, PG sides, and subscribers) per
Unified CM cluster (see
). The use of multiple dialers provides high availability for this
.
Figure 5-4
Multiple Dialer Deployment (Two Dialers)
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Logger A
Campaign
Manager
Dialer 1
Subscriber 1
Publisher
Cisco Unified
CM cluster
Side 1A
PG
Logger B
Side 1B
PG
Dialer 2
Subscriber 2