Cisco Cisco E-Mail Manager Unity Integration Option Dépliant
10-20
Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 10 Sizing Unified CCE Components and Servers
System Performance Monitoring
Cisco Agent Desktop Recording and Playback Service
The Recording and Playback Service stores the recorded conversations and makes them available to the
Supervisor Log Viewer application.
Supervisor Log Viewer application.
A co-resident Recording and Playback Service can support up to 32 simultaneous recordings. A
dedicated Recording and Playback Service (which is available in the Premium offering) can support up
to 80 simultaneous recordings. The capacity of the Recording and Playback Service is not dependent on
the codec that is used.
dedicated Recording and Playback Service (which is available in the Premium offering) can support up
to 80 simultaneous recordings. The capacity of the Recording and Playback Service is not dependent on
the codec that is used.
summarizes the raw Recording and Playback Service capacity.
System Performance Monitoring
Supporting and maintaining an enterprise solution requires many steps and procedures. Depending on
the customer environment, the support procedures vary. System performance monitoring is one
procedure that helps maintain the system. This section provides a guide for monitoring Unified CCE to
ensure that the system is performing within system tolerances. System monitoring is especially critical
for customers as they expand or upgrade their system. The system should be monitored during times of
heavy activity.
the customer environment, the support procedures vary. System performance monitoring is one
procedure that helps maintain the system. This section provides a guide for monitoring Unified CCE to
ensure that the system is performing within system tolerances. System monitoring is especially critical
for customers as they expand or upgrade their system. The system should be monitored during times of
heavy activity.
The following system components are critical to monitor:
•
CPU
•
Memory
•
Disk
•
Network
The following list highlights some of the important counters for the critical system components, along
with their threshold values:
with their threshold values:
•
Monitoring the CPU
–
%ProcessorTime; the threshold of this counter is 60%.
–
ProcessorQueueLength; this value should not go above (2
(the total number of CPUs on the
system)).
•
Monitoring Memory
–
% Committed Bytes; this value should remain less than (0.8
(the total amount of physical
memory)).
–
Memory\Available MByte; this value should not be less than 16 MB.
–
Page File %usage; the threshold for this counter is 80%.
•
Monitoring the Disk Resources
–
AverageDiskQueueLength; this value should remain less than (1.5
(the total number of disks
in the array)).
Table 10-6
Capacity of Recording and Playback Service
Recording and Playback Service Type
Maximum Simultaneous Recordings
Co-resident
32
Dedicated
80