Cisco Cisco IP Contact Center Release 4.6.1 Dépliant
12-33
Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 12 Bandwidth Provisioning and QoS Considerations
Bandwidth Provisioning
Cisco Supervisor Desktop Bandwidth Usage
A Cisco Supervisor Desktop receives events for all the agents of the team that the supervisor is logged
into. This information includes state changes, call handling, login/logoff, and so forth. The more agents,
skills, and calls there are, the more data will be sent to supervisors. In addition, particular reports are
automatically refreshed periodically to provide real-time data while the supervisor is viewing the report.
Refreshing reports requires additional bandwidth.
into. This information includes state changes, call handling, login/logoff, and so forth. The more agents,
skills, and calls there are, the more data will be sent to supervisors. In addition, particular reports are
automatically refreshed periodically to provide real-time data while the supervisor is viewing the report.
Refreshing reports requires additional bandwidth.
. Additional parameters include:
•
Team Skill Statistics report is being viewed and refreshed
Table 12-10
Average Bandwidth Requirements For Cisco Agent Desktop
Number of Agents
Average Download Bandwidth
(Kilobytes per second)
(Kilobytes per second)
Average Upload Bandwidth
(Kilobytes per second)
(Kilobytes per second)
1
0.02
0.003
100
1.7
0.1
200
3.4
0.3
300
5.0
0.4
500
8.4
0.7
600
10.0
0.8
700
11.7
1.0
800
13.4
1.1
900
15.1
1.3
1000
16.8
1.4
Table 12-11
Bandwidth Requirements For Cisco Supervisor Desktop
Number of Agents
Average Download Bandwidth
(Kilobytes per second)
(Kilobytes per second)
Average Upload Bandwidth
(Kilobytes per second)
(Kilobytes per second)
1
0.02
0.01
100
1.3
0.1
200
2.5
0.3
300
3.7
0.4
400
5.0
0.5
500
6.2
0.6
600
7.5
0.8
700
8.7
0.9
800
10.0
1.0
900
11.2
1.1
1000
12.4
1.3