Cisco Cisco E-Mail Manager Unity Integration Option Guida All'Installazione
Appendix A API Extensions
VLEngine HTTP API
A-12
Remote Silent Monitoring Installation and Administration Guide
initiateMonitorAgent
Tells VLEngine (which manages JTAPI connections) to tell appropriate Unified
CM cluster (via JTAPI) to initiate a monitoring session for specified simulated
supervisor phone. Parameters passed are for a phone registered to the same cluster
and returned by determineAgentCluster request. Called by VLEngine upon receipt
of successful return code from determineAgentCluster request.
CM cluster (via JTAPI) to initiate a monitoring session for specified simulated
supervisor phone. Parameters passed are for a phone registered to the same cluster
and returned by determineAgentCluster request. Called by VLEngine upon receipt
of successful return code from determineAgentCluster request.
Parameters
correlationID: Unique ID for request, as generated by VLEngine. ID is specified
so VLEngine can correlate response with its initial request, which allows it to run
all HTTP request traffic over a single persistent socket. The correlationID must
be alphanumeric, and is passed back in response message.
all HTTP request traffic over a single persistent socket. The correlationID must
be alphanumeric, and is passed back in response message.
agentID: Agent ID to initiate monitoring.
phoneID: Device ID of simphone to initiate monitoring (e.g.,
SEP00005E000001).
lineID: Line DN on passed simphoneID to take call.
Returns
Note
Each return is prefaced by string correlationID =<correlationID>&result=
Parameter
Type
INVALID_PARAMETERS
One or more required parameters not specified
AGENT_NOT_TALKING
ID specified is valid, but agent is currently not
active (i.e., logged in and talking) and therefore
has no active call ID.
active (i.e., logged in and talking) and therefore
has no active call ID.
NO_PERMISSIONS
Specified caller does not have permissions
required to monitor specified agent.
required to monitor specified agent.
GENERAL_ERROR
See
topic in
Chapter 7, Troubleshooting