Cisco Cisco E-Mail Manager Unity Integration Option Guida All'Installazione
A-13
Remote Silent Monitoring Installation and Administration Guide
Appendix A API Extensions
PhoneSim HTTP API
testEngineServlet.jsp
Called manually, for debugging purposes.
Parameters
None.
Returns
Provides information about current active agents and calls in system.
PhoneSim HTTP API
monitorAgent.jsp
Checks if agent ID is valid and agent is currently talking, by proxying an error
return code, from subsequent call to initiateMonitorAgent, to the VLEngine.
Called by VXML script to allow it to monitor specified agent. Called by VRU call
flow script (VXML, IP IVR, or CVP) or VLEngine. Call is made after VXML
script calls canMonitorAgentID. Does not perform permissions check.
return code, from subsequent call to initiateMonitorAgent, to the VLEngine.
Called by VXML script to allow it to monitor specified agent. Called by VRU call
flow script (VXML, IP IVR, or CVP) or VLEngine. Call is made after VXML
script calls canMonitorAgentID. Does not perform permissions check.
Parameters
agentID: ID of agent to monitor.
vruType: Specifies VRU type making the call. Impacts VRU-specific details of
returned data (e.g., data length stated in the audio header file, etc).
returned data (e.g., data length stated in the audio header file, etc).
Values: ipivr and cvp. If not specified, ipivr is default.
chunkedTransferMode: (optional) TRUE or FALSE. Allows call flow script to
turn on (TRUE) or off (FALSE) chunked transfer mode for returned audio stream.
If not specified, the value in the PhoneSim_DoHTTPChunkedTransfers registry
key used.
turn on (TRUE) or off (FALSE) chunked transfer mode for returned audio stream.
If not specified, the value in the PhoneSim_DoHTTPChunkedTransfers registry
key used.