Cisco Cisco IP Contact Center Release 4.6.1 Nota Di Rilascio
display all of the digits; this is used in a NAM environment, where NAM sends the
call to a customer ICM.
call to a customer ICM.
Select one of the following:
Do not apply masking rule - If selected, masking instructions are ignored.
Apply masking rule if call is presentation restricted - If selected, applies masking
instructions if the call variable CLIDRestricted is set to 1.
instructions if the call variable CLIDRestricted is set to 1.
Always apply masking rule - If selected, masking instructions are always applied.
Note: The Calling line ID masking rule is set through the Configuration Manager's
System Information dialog box.
System Information dialog box.
2. In the Default Label tab:
–
Figure 71: ICM Gateway Properties
In the Available Labels list, select one default label for each routing client to be used
if the targeted ICM system:
if the targeted ICM system:
Returns a list of labels for divert-on-busy processing
Fails to return valid labels
–
Click Add to move the selected label to the Selected labels list.
3. Optionally, add comments and connection labels.
ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Chapter 4: - Selecting Routing Targets
Sending a Contact to a Different ICM System