Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente
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Agent Reports
agteam28: Agent Team Real Time All Fields Report
Derived from: Agent_Real_Time.OnHold
*Network TargetID
The device target the agent is logged into. This applies to IPCC agents only.
Derived from: Agent_Real_Time.NetworkTargetID
Derived from: Agent_Real_Time.NetworkTargetID
Agent by team historical reports
This section lists the following historical reports:
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