Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente
7-2
ICM WebView Online Help
Blended Agent Reports
Blended agent real-time reports
Blended agent real-time reports
This section lists the following real-time reports:
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Blended Agent
real-time
table
Current status of all campaign
records.
Blended Agent
historical
table
Data for each query rule within
a campaign.
Blended Agent
historical
table
Status of all campaign records.
Blended Agent
real-time
table
Data for contacts, busy, voice,
answering machine, and
SITTone contacts detected by
the dialer.
Blended Agent
historical
table
Contacts, busy, voice,
answering machine, and
SITTone contacts detected by
the dialer during the half-hour
interval.
Blended Agent
real-time
table
Dialer activity on a port-by-port
basis.
Blended Agent
real-time
table
All skill groups and their
associated Blended Agent
status.
Blended Agent
historical
table
Percentage of time that
Blended Agent agents spent in
the signed on, handle, talk, and
hold states.
Table 7-1 Blended Agent Templates (continued)
Template Name
Applicable
Environment
Environment
Type
Description