Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente

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Blended Agent Reports
Blended agent real-time reports
Blended agent real-time reports
This section lists the following real-time reports:
Blended Agent
real-time 
table
Current status of all campaign 
records.
Blended Agent
historical 
table
Data for each query rule within 
a campaign.
Blended Agent
historical 
table
Status of all campaign records.
Blended Agent
real-time 
table
Data for contacts, busy, voice, 
answering machine, and 
SITTone contacts detected by 
the dialer.
Blended Agent
historical 
table
Contacts, busy, voice, 
answering machine, and 
SITTone contacts detected by 
the dialer during the half-hour 
interval.
Blended Agent
real-time 
table
Dialer activity on a port-by-port 
basis.
Blended Agent
real-time 
table
All skill groups and their 
associated Blended Agent 
status.
Blended Agent
historical 
table
Percentage of time that 
Blended Agent agents spent in 
the signed on, handle, talk, and 
hold states.
Table 7-1 Blended Agent Templates  (continued)
Template Name
Applicable 
Environment
Type
Description