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Peripheral, Route, and Routing Client Reports
rtecli12: Routing Client Historical All Fields Report
Routing client historical reports
This section describes the
.
rtecli12: Routing Client Historical All Fields Report
Data:
Routing Client Enterprise Name
The routing client enterprise name
Derived from: Routing_Client.EnterpriseName
Derived from: Routing_Client.EnterpriseName
DateTime
Central Controller date and time at the start of the five-minute interval.
Derived from: Routing_Client_Five_Minute.DateTime
Derived from: Routing_Client_Five_Minute.DateTime
Routing ClientID
The routing client ID number.
Derived from: Routing_Client_Five_Minute.RoutingClientID
Derived from: Routing_Client_Five_Minute.RoutingClientID
Physical ControllerID
The Physical Interface Controller ID number.
Derived from: Routing_Client_Five_Minute.PhysicalControllerID
Derived from: Routing_Client_Five_Minute.PhysicalControllerID
Overview:
Title
The name you give it when you save the report.
Subject
A table of all the selected routing clients listing all the
available routing-client historical report data for the selected
interval.
Purpose
To show all the available agent route historical report data in
the Routing_Client_Five_Minute database table so that you
can select which data you want for a customized
routing-client historical report
Applicable
environment
Standard ACD
Template type
Historical table
Default sort order
By routing client and then by date and time
Drilldowns available
No
Schema database
tables
Routing Client
Routing_Client_Five_Minute