Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente
Outbound Option (Blended Agent) reports
camqry03: Valid Campaign Dialing Times Real Time Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Canceled
The number of calls where the dialer canceled a ringing customer call
Derived from: Campaign_Query_Rule_Real_Time.CanceledDetectCount
Derived from: Campaign_Query_Rule_Real_Time.CanceledDetectCount
Abandon
The number of calls abandoned by the dialer.
Derived from: Campaign_Query_Rule_Real_Time.AbandonDetectCount
Derived from: Campaign_Query_Rule_Real_Time.AbandonDetectCount
Abandon to IVR
The number of calls that were abandoned by the dialer. However, instead of hanging-up
on the customer the customer was transferred to an IVR which plays a message.
Derived from: Campaign_Query_Rule_Real_Time.AbandonToIVRCount
on the customer the customer was transferred to an IVR which plays a message.
Derived from: Campaign_Query_Rule_Real_Time.AbandonToIVRCount
Customer Abandon
The number of calls where the customer hung-up immediately after picking up the
phone.
Derived from: Campaign_Query_Rule_Real_Time.CustomerAbandonDetectCount
phone.
Derived from: Campaign_Query_Rule_Real_Time.CustomerAbandonDetectCount
Talk Time
The total time in HH:MM:SS (hours, minutes, seconds) that agents spent talking on the
telephone today.
Derived from: Campaign_Query_Rule_Real_Time.TalkTimeCount
telephone today.
Derived from: Campaign_Query_Rule_Real_Time.TalkTimeCount
WrapUp Time
The length of time the agents spent in wrap-up work.
Derived from: Campaign_Query_Rule_Real_Time.WrapupTimeCount
Derived from: Campaign_Query_Rule_Real_Time.WrapupTimeCount
Summary
A summary of each field in the report.
camqry03: Valid Campaign Dialing Times Real Time Report
Overview:
Subject
Currently configured campaign dialing times
Purpose
To display the currently valid campaign dialing times
Applicable environment
Outbound Option (IPCC and/or standard ACD)
Template type
Real-time table
Default sort order
By campaign name
Drilldowns available
No
Schema database
tables
tables
Campaign